Privacy Policy

We are committed to preserving the privacy of all visitors to Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering your interest in, or contracting with us from, information on, or via, this site, you consent to the collection, use and transfer of information under the terms of this policy.

Information That We Collect From You

When you submit enquiries to you may be asked to provide certain information about yourself including your name and contact details. This will include all or some of the following: your name, telephone and/or fax numbers and email address.

Use Of Your Information

Your information will enable us to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning your query and/or relationship with us. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

Disclosure Of Your Information

The information you provide to us will be held on our computers in the UK and accessed by or given to our staff working within the UK. Those parties process information, invoices and payments and provide support services on our behalf. We will not transfer your information outside the EEA (European Economic Area).

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Security And Information Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We will keep information which we hold about you up to date.

Accessing And Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of 10 to meet our costs in providing you with details of the information we hold about you.

Changes To This Policy

Any changes to this in the future will be posted to this site.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the addresses, or by telephone to the numbers, shown on our “Contact Us” page on this site. We will aim to communicate with you by such method as you may request. We may need to virus check disks or e-mail. Unless you withdraw consent, we will communicate with you and others when appropriate by e-mail or fax but we cannot be responsible for the security of correspondence and documents sent by e-mail or fax.


We will not email you in the future unless you have given your consent that we do so. However, we will email you in reply to your emails to us. We will not pass on your email address except as mentioned above under “Disclosure of your Information”.

Want to start a claim or ask a question?

Call us on 0808 1650125 or get us to call you Speak to one of our expert advisors for free, confidential advice about your claim.